Nestled in the rolling hills near Lewes, England, Glyndebourne opera house is a landmark of cultural and artistic excellence. Renowned for its annual summer festival, which attracts over 150,000 visitors, and its state-of-the-art auditorium, Glyndebourne combines operatic tradition with cutting-edge production technology.
Behind the scenes, seamless communication is critical to delivering world-class performances, and Glyndebourne recently upgraded its systems to include PunQtum’s innovative IP-based communication solutions. This integration has revolutionised the way teams collaborate across the venue.
Our communication system serves all production departments, from followspots to automation, wardrobe, and chaperones. We needed a mix of products that could address all user needs while enhancing operational flexibility and future-proofing our technical infrastructure. PunQtum provides advanced features and simple communication without compromising quality or flexibility, making it an ideal addition for our diverse production needs, explains Jonathan Moss, Head of Sound and Video at Glyndebourne.
The introduction of PunQtum and Riedel at Glyndebourne represents a leap forward in communication technology. Unlike traditional two-wire intercom systems or two-way radios previously used, the PunQtum digital partyline solution offers network-based flexibility that extends communication capabilities across the entire venue. Designed for affordability and ease of use, the system delivers clear, reliable communication tailored to specific needs, such as stage crew coordination and followspot operations.
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Glyndebourne already employs Riedel’s Artist-1024 intercom matrix, which allows for point-to-point and complex intercom configurations and works seamlessly with the Bolero Wireless Intercom. Integrated into Bolero, PunQtum extends this system and ensures that all departments are connected. Moss elaborates: “PunQtum works perfectly as a standalone solution but also integrates smoothly with our existing Riedel Bolero and in this way complements our Artist systems. This combination allows us to meet the needs of different departments while ensuring cost-effectiveness where fewer circuits are required. The network-based deployment ensures we can reach every corner of the building without additional infrastructure”.
For stage management, lighting, and other technical teams, the addition of PunQtum has been transformative. Ben Sedgwick, Stage Manager, explains how the system benefits daily operations:
Everyone working in the stage area relies on it, from lighting and stage technicians to wardrobe. During rehearsals and performances, it’s crucial for communication between the stage and front-of-house teams, ensuring smooth transitions and precise coordination. PunQtum delivers clear, direct communication that keeps everything running efficiently.
PunQtum’s appeal lies not only in its technical capabilities but also in its user-friendly design. The PunQtum system was designed to be intuitive and ready to use with minimal training. It connects effortlessly to existing IP infrastructures and provides a familiar interface, ensuring that users across various departments can adopt it quickly without a steep learning curve.
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“The usability of the belt packs is fantastic”, furthers Moss. “Even staff who aren’t familiar with communication systems find them intuitive, and we’ve never had complaints. It’s an incredibly reliable, value-for-money solution that has improved how we operate”.
Another advantage is the exceptional customer support provided by Riedel, which Glyndebourne has valued throughout its long-standing partnership. “Whenever we need assistance, Riedel is always there”, Moss says. “Their support has been consistently excellent, giving us confidence in our decision to extend their solutions to include PunQtum”.
For Glyndebourne, PunQtum is more than just a product; it is one of the cornerstones of the venue’s evolving communication strategy. By addressing the needs of departments requiring straightforward partyline communication and integrating seamlessly with more complex intercom setups, PunQtum delivers a reliable, innovative solution that enhances both operational efficiency and creative flexibility. As Glyndebourne continues to push the boundaries of operatic excellence, PunQtum ensures the backstage harmony that brings each performance to life.
